For any order issues or damaged items, please contact us at hola@chuza.com within fourteen (14) days of receiving your order. We’ll work to resolve any issues as quickly as possible!

Orders are processed within 1-5 business days. As soon as your order ships, we’ll email you the tracking information so you can stay updated on its progress.

If your tracking shows it was delivered but you haven’t received it, please reach out to us at hola@chuza.com. While we aren’t responsible for delays or incorrect addresses, we’ll do our best to help locate your order.

Currently, we only ship within the U.S. If you’re interested in CHUZA in your country, feel free to reach out via hola@chuza.com or on our social channels. We’d love to hear where you’d like to see CHUZA!

If you need to make changes, please contact us at hola@chuza.com as soon as possible! There’s a small window before your order ships where we may be able to make adjustments.

You can update your subscription by logging into your account under the “Manage Subscription” tab. There, you can modify your product choices and subscription details. If you need help, reach out at hola@chuza.com.

No, you’re free to cancel anytime. We’re here to make your experience with CHUZA easy and flexible.

No, CHUZA products are made without artificial flavors, letting you enjoy the natural taste of real ingredients.

Yes, CHUZA snacks are made with real fruit, offering an authentic and delicious snacking experience.

To maintain freshness, store CHUZA snacks in a cool, dry place. For opened packages, reseal them tightly or transfer to an airtight container.

Yes! CHUZA makes a great gift. At checkout, select “Gift” options to add a personal message.